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Communications Audit

Confirm precisely how well you’re connecting

Having the right communications at the right time so your prospective students feel supported, engaged and connected throughout their journey is critical for success in converting them.

Poor communications, on the other hand, can cost you enrolments. So how do your communications stack up?

Are you still boasting about your ‘world-class facilities’? Does your offer letter sound like a lawyer wrote it? Is your website missing a clear sales journey?

Edified's Communications Audit can help you learn exactly how well you’re performing, with a comprehensive and in-depth review of your communications. It’s like a critical health check, which assesses your emails, website, social media, phone calls, system notifications and all the other component parts of your prospective student communications.

We give you a scorecard that tells you, at a glance, where things are working and where there’s room for improvement. We’ll also provide you with a detailed set of actions for improving every touchpoint. We can even redo or rewrite your emails if you don’t have time.

We can assess each asset against your objectives, your markets and your brand guidelines. And we can also assess them against your peers and competitors’.

Communications that are clear, compelling, timely, differentiated and consistent inspire students to convert. Knowing where you stand is the vital first step in a well-thought-out plan of attack.

Key benefits

Ensure you’re meeting student information needs across their journey

Easy-to-interpret (and share) scorecard format

Best practice examples help you see what’s possible

Student review provides an invaluable user perspective

Methodology

A communications audit can typically be completed within 12 weeks.

1

Kick-off

Project kick-off and confirmation of deliverables

2

Review

Review of communications and touch points

3

Check-in

Mid-project check-in

4

Assessment

Assessment and report writing

5

Peer review

Peer review of the report

6

Draft report

Draft report for client review

7

Report delivery

Final report delivered

8

Presentation

Presentation to stakeholders

Deliverables

An audit of your major communication touchpoints

A star rating of your 5 major communication channels

Visual guides to best practice improvements

A summary of insights from
the audit

Benchmarking with competitors

Student review

A set of achievable recommendations to improve your results

A 1 hour presentation of
the report

The final report and write-up was the most useful I’ve received in 12 years of working with multiple consultancies.
Marcus Williams
Director of Student Recruitment
These guys are best in class right now. Clear comms, frequent updates, cultural sensitivity. They’re the bee's knees in education consultancy.
Brett Berquist
Amokapua | Assistant Vice-Chancellor Engagement
The Edified team are just a delight to work with: flexible, knowledgeable and deliver great outputs.
Vik Singh
Trade and Investment Commissioner, South Asia

Insights

No items found.

Request a proposal for our Communications Audit

Complete the form with your details and we'll be in touch to share a quote.